Skip to content
Boss Unchained

Document the business so it runs without you, in ninety days.

Boss Unchained interviews owners of service businesses with 5 to 60 staff every week and writes up what they decided and why. You get an operations manual, role scorecards, decision rights and a schedule for handing work over.

Use the free toolSee pricing

No account. No card. No sales call.

  • A ninety-day documentation programme
  • We write the procedures, not you
  • Responsibilities moved off you on set dates

The problem

The owner is the bottleneck and knows it.

Everything important lives in their head, staff escalate every decision, and the business is unsellable because a buyer is buying a job.

Every consultant tells them to document processes, which is true and useless, because writing a hundred standard procedures is a project the owner will never start.

Who it is for

  • Owners who are the bottleneck

    Owners of 1m to 15m revenue service businesses working sixty-hour weeks who cannot take a holiday.

  • Owners who may want to sell

    Businesses with 5 to 60 staff that are unsellable while everything important lives in the owner's head.

What breaks if you are unreachable for two weeks?

Answer twenty questions about what happens when you are unreachable for two weeks, across sales, delivery, finance and people. See your score, the weakest area and the dependencies to fix first. Runs in your browser. No account, no card, no call.

If you were unreachable for two weeks

Answer for how things are today. Runs in your browser. Nothing is sent.

Sales

Could someone else price and send a proposal without asking you?

Would new enquiries be answered within a day?

Do your biggest clients have a main contact who is not you?

Is the sales pipeline recorded somewhere other than your head or inbox?

Could someone else agree a discount or a change of scope within set limits?

Delivery

Are your core processes written down in a form a new hire could follow?

Can the team resolve a client complaint without escalating to you?

Does someone other than you check quality before work goes out?

Could the team handle an unusual job or exception without calling you?

Is the schedule planned by someone other than you?

Finance

Would invoices go out on time?

Could payroll and supplier payments be approved without you?

Does someone other than you watch cash each week?

Are spending limits written down for each role?

Could someone chase overdue payments without you?

People

Does each role have written responsibilities and a way to know it is doing well?

Could a manager handle a staff problem without you?

Is it written down what each role may decide without asking?

Could someone else run the weekly team meeting?

Could a new starter be trained without you?

Answer the questions to see your score. It updates as you go.

Method: yes scores a question in full, partly scores half and no scores nothing. Each is weighted from one to three by how badly the business stalls without it, and the score is the weighted share out of 100. Unanswered questions are left out.

How it works

Boss Unchained, from the first step to the result.

  1. 1

    Audit the dependency

    A full dependency audit and delegation plan.

  2. 2

    Weekly interviews

    Ninety days of sessions about what you did and why.

  3. 3

    Procedures and roles written

    The manual, scorecards and decision rights are produced for you.

  4. 4

    Hand over on schedule

    Responsibilities move to named people on specific dates.

Extraction, not instruction

Every consultant tells owners to document their processes. We interview you and write them ourselves.

Weekly interviews
Over ninety days, you are interviewed each week about what you actually did and why.
Procedures written for you
Every decision, exception and judgment call is turned into a written procedure by us.
A real operations manual
The output is an operations manual your team can work from.
Role scorecards and decision rights
Role scorecards and a decision-rights matrix stating what each role may decide without asking.
A delegation schedule
Named responsibilities move off the owner on specific dates.
Training videos from the interviews
Recorded interviews become training videos for the team.

Questions people actually ask

Do I have to write the procedures?

No. You are interviewed weekly, and every decision, exception and judgment call is turned into a written procedure by us.

What do I end up with?

An operations manual, role scorecards, a decision-rights matrix, a delegation schedule, and training videos made from the recorded interviews.

How long does it take?

The documentation programme runs for ninety days, in weekly sessions.

What does the audit cost?

A full dependency audit and delegation plan is 1,500 dollars.

What does the programme cost?

The ninety-day documentation programme is 9,000 dollars, delivered in weekly sessions.

What happens afterwards?

For 900 dollars a month we keep the manual current as the business changes.

Who is it for?

Owners of 1m to 15m revenue service businesses with 5 to 60 staff who are the single point of failure for everything.

Why should I trust the owner dependency score?

The score is worked out from your own answers in your browser. Each question is weighted by how badly the business stalls when the answer is no, and the method is shown under the result.

Pricing

Start with an audit, run the ninety-day programme, and keep the manual current afterwards.

Dependency audit

A full dependency audit and delegation plan.

$1,500
one-off
  • Dependency audit
  • Delegation plan
Get in touch

Documentation programmeRecommended

Delivered in weekly sessions.

$9,000
ninety days
  • Operations manual
  • Role scorecards
  • Decision-rights matrix
  • Delegation schedule
Talk to us

Keep it current

The manual updated as the business changes.

$900
per month
  • Ongoing updates
Get in touch

Prices in USD.

What breaks if you are unreachable for two weeks?

Answer twenty questions about what happens when you are unreachable for two weeks, across sales, delivery, finance and people. See your score, the weakest area and the dependencies to fix first. Runs in your browser. No account, no card, no call.

Open the free tool

It runs in your browser. Boss Unchained never sees your inputs.